Purpose
Decline reasons help capture why users or customers reject proposals. This feedback:
Highlights gaps or weaknesses in our offerings
Informs data-driven improvements
Promotes transparency by surfacing user concerns
Overall, decline reasons provide context that helps align our offerings with customer needs.
Creating Decline Reasons
When adding a decline reason, the following is required:
Title – Must be:
Unique – Cannot duplicate an existing decline reason
Descriptive – Clearly explains the reason without additional context
Rules
Rules apply per company within Smarter Launch and do not carry across companies
No Duplicates – The system prevents adding decline reasons that already exist
Example: If “Price too high” already exists, it cannot be added again.